1. THE BOOKING
- Clients receive a detailed itinerary describing the different places they will go and things they will see, so they know what to expect. The safari services agreed with the client will be provided, except in the event of unforeseen circumstances, such as road closures, bad weather,
- Clients must accept that conditions in Tanzania are not the same as those in developed countries. In Tanzania, we are exposed to unannounced and sudden changes in government-regulated fees and taxes, such as national park fees and taxes. Big Life Safari has the right to pass these local taxes/fees on to their customers. Problems or security considerations. In such cases the itinerary may be changed, at the discretion of the company, clients informed and alternative arrangements made as circumstances permit. Big Life Safari will make every reasonable effort to ensure the same quality and character of the itinerary.
- Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania,, and shall be interpreted according to
2. DEPOSIT & PAYMENT
A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be offset by the total amount charged to the client. If the full amount is not paid at least 21 days prior to departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
Clients booking within four (4) weeks of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client. This includes transaction fees charged by our bank.
The amount shown on the invoice is the amount that needs to be reflected in our account and should bank charges have been deducted, we would have to invoice you subsequently.
3. METHODS OF PAYMENTS
Payments can be made by bank wire/transfer.
the laws of the United Republic of Tanzania. The place of jurisdiction is Arusha, Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it.
4. BOOKING AMENDMENTS
For amendments of existing bookings done by the client (e.g. departure dates, air tickets, accommodation, number of participants etc.) a handling fee of 50 USD per booking applies. The handling fee will be charged in addition to the service provider fees.
5. CANCELLATIONS
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the full booking office. In case of a booking cancellation, the Company shall retain the deposit. booking is cancelled, the client is subject to a cancellation fee as follows:
- 45 days prior to departure – 30% Cancellation Fee
- 30 days prior to departure – 50% Cancellation Fee
- 21 days prior to departure – 75% Cancellation Fee
- 14 days prior to departure – 90% Cancellation Fee
The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case, the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the Company.
6. BOOKING PROCEDURES
| existence between us when: (a) we receive a deposit of 50% of the quoted price, or (b) when we receive full payment of the holiday when the booking is made less than 21 days before your departure date. No contract will exist between the parties until such monies have been received. We require full payment to be made for your holiday 21days prior to the departure date. If full payment is not received 21 days prior to the departure date, we reserve the right to cancel your holiday and apply the |
| existence between us when: (a) we receive a deposit of 50% of the quoted price, or (b) when we receive full payment of the holiday when the booking is made less than 21 days before your departure date. No contract will exist between the parties until such monies have been received. We require full payment to be made for your holiday 21 days prior to the departure date. If full payment is not received 21 days prior to the departure date, we reserve the right to cancel your holiday and apply the |
| cancellation charges set out in paragraph 5. Cancellation will be without penalty to us and we will have no further liability to you. The lead booking name is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by conditions (including |
| anyone added or substituted at a later stage). It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these terms and conditions. If you accept our quote in respect of your holiday you must make a payment of 30% of the total price of the quote within 14 days. A delay in acceptance of the quote may result in a variation of the holiday price. Where the proposed departure date is within 21 days of the quote being given we require full payment at |
| the time of your written acceptance of the quote. |
7. MEDICAL CONDITIONS AND DISABILITIES
If you or any member of your party have any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
8. TRAVEL DOCUMENTS
You receive all travel documents (vouchers, e-tickets, luggage labels and flyers) two weeks before departure.
9. PASSPORTS, VISAS AND OTHER TRAVEL DOCUMENTS
- It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations, and any other documentation required are all in order for the countries to be visited.
- The Company cannot be held liable for any consequences, damages, or claims if the client does not attend correctly to the client’s documentation and related matters prior to the commencement of the tour.
A. BAGGAGE
- At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
- Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply
- Please carefully read your confirmation invoice, tickets, and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any documentation within 14 days of our sending it out. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake
10. RISK
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
The client accepts full responsibility for all risks involved
11. AUTHORITY ON TOUR
The decisions of the Company’s guide/driver on tour shall at all times be final and binding.
The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
12. MARKETING
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain the copyright for these photographs and such material.
13. FORCE MAJEURE
Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.
14. PRICE CHANGES
All our prices are based on the current national park fees and taxes. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases.
15. WAIVER OF CLAIM AGAINST INTRODUCER
If you have been referred to us by another part (for example a travel agent) you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract.
16. PROBLEMS
If you have a problem during your holiday, please inform the relevant Safari organiser /Tour Guide immediately and he will endeavour to put things right. If your problem cannot be resolved locally you must send full details to BIG LIFE SAFARI in writing within 28 days of your return to the Netherlands. If you fail to follow this procedure, we will not accept liability as we have been deprived of the opportunity to investigate and rectify the problem.